Frequently Asked Questions

You can do this in 3 easy steps:

1. Add an item to your shopping cart by clicking the yellow "Add to Cart" button.
2. Log in with your Invicta account, choose your shipping method, and review your order. Don't have an account? You can create one or order without one. We will need your information for this.
3. Complete your order by paying using one of our payment methods.

Changing your delivery address depends on how far we are in processing and shipping your order. Therefore, please contact us as soon as possible by phone or email. If your order has already been shipped, we can no longer change the address.

Phone: +31735995660
Mail: [email protected]

Would you like to add, remove, or change a product from your order? Unfortunately, this is not possible. You can, of course, place a new order or return the unwanted product to us, provided it was no longer cancelable.

You can only cancel your order if it has not yet left our warehouse. Please contact us as soon as possible by phone or email.

Phone: +31735995660
Mail: [email protected]

If your order has already been shipped, you can refuse delivery at the door or return it for free within the European Union via our returns portal.

Login to your account and click on "My orders".

Of course, we are happy to help you find the perfect watch! Send us a message via our website or contact us by phone so one of our colleagues can advise you.

Phone: +31735995660 (average waiting time 1-2 minutes)
Email: [email protected] (usually respond within 2 business days)

We are available by phone or WhatsApp from Monday to Friday, 9:00 AM to 5:00 PM.

You can enter the discount code during the checkout process. Enter the code under the section titled "Discount codes" and click on "Apply code." The discount will then be automatically applied.

You can use only one discount code per order.

Ordering at Invicta is easy and secure. All options are 100% safe and reliable. As soon as you start the checkout process, you enter a secure online environment. This prevents others from viewing your information and allows you to complete your purchase safely and quickly.

At www.invictastores.eu, you can pay using the following payment methods:

iDeal
Credit Card (Visa, Mastercard, Maestro, American Express, and Carte Bleue)
PayPal
Bancontact (Belgium)
Giropay (Germany)
Sofortbanking (Germany, Austria, Switzerland, Poland, Belgium, Italy, and Spain)
Multibanco (Portugal)
MyBank (Luxembourg, Italy, and some banks in France)
Klarna (pay later)

Klarna is a payment method that allows you to safely and easily pay for your order afterward, without additional costs. You pay for the product within a maximum of 30 days after purchase. The payment term starts once we have shipped your order.

If you choose this payment method, we will send your contact details and order information to Klarna. Klarna will then perform a data check. All information is shared securely, fully in accordance with Klarna’s privacy policy.

Klarna handles the entire pay-later process for Invicta Stores Europe. This means that when you choose Klarna, the payment is processed through Klarna. If you have any questions about your payment, please contact Klarna's customer service.

If, for any reason, the pay-later option is not accepted, please choose another payment method. Due to strict privacy regulations, we unfortunately do not have visibility on why a payment is declined. We recommend contacting Klarna's customer service for this.

Pay-later with Klarna is available in the following countries: Germany, Norway, Sweden, Belgium, Finland, Austria, Switzerland, Denmark, United Kingdom, Poland, Netherlands

Check your bank statement to see if the amount has been debited. If it hasn’t, the payment was not successful. Please try again or choose another payment method.

If the amount has been debited but you have not received an order confirmation, sometimes it may take a little longer for the payment to be fully processed. If you haven’t received anything after one hour (including your spam folder), please contact our customer service at [email protected]. Include the name used for the order and attach a screenshot of your bank statement. One of our staff will verify the payment and send your order confirmation.

If you choose to pay for your order via Klarna (pay later), the full amount will not be debited immediately.

All payments are checked by our payment provider to reduce fraud risk. For privacy reasons, we unfortunately have no insight into why a payment was declined.

If your payment is declined and you don't choose another payment method, your order will automatically be canceled.

You can enter the discount code during the checkout process. Enter the code under the section titled "Discount codes" and click on "Apply code." The discount will then be automatically applied.

You can use only one discount code per order.

Have you entered the discount code correctly and is it still valid? Then please contact our customer service.

Phone: +31735995660 (Monday to Friday from 9:00 AM to 5:00 PM)
Email: [email protected]

Please contact our customer service at [email protected]. Clearly state your name, order number and discount code in the email. After verification by our support team, the discount amount will be refunded. Refunds can only be made via the method you used to pay for your order.

Once we receive and process your return, you'll receive a confirmation email and the refund will be processed. The time it takes to receive the money depends on your payment method. Please note that this can take several business days. Refunds can only be issued using the same payment method and account you used to pay for the order.

If you haven't received your refund after 7 business days, please contact our customer service at [email protected].

We'll refund you using the same payment method and account you used to pay for your order.

Orders placed on business days (Mon–Fri) before 15:00 CET are shipped the same day. Orders placed after Friday 15:00 CET are shipped on Monday.

For orders from our Overseas warehouse, the delivery time is 6 to 10 days. For all other orders, please refer to the schedule below, including shipping costs.

Note: Invicta Stores Europe is not responsible for any customs duties or taxes you may have to pay if you live outside the European Union.

* Unfortunately, we cannot ship to the following countries:
Spain
Portugal
Brazil
Canada
Canary Islands (Spain)
Ceuta (Spain)
Colombia
Gibraltar (UK)
Morocco
Melilla (Spain)
Puerto Rico
Russia
Saint Pierre and Miquelon (France)
United States
Tunisia
Turkey
Ukraine

Watches ordered from our Overseas warehouse have a delivery time of 6–10 business days. You can recognize these Overseas models by the truck icon with the text “Delivered in 6–10 days” on the product detail page. If you order one of these watches, please note that it may take a few days before you receive the tracking code by email.

You will receive a shipment confirmation by email or text message, which will include the Track & Trace code. This is a link you can use to track the shipment.

When ordering our Overseas models, it can take a few days before you receive a Track & Trace code.

Please note: When ordering two or more items, they may be shipped from different warehouses. You will therefore receive multiple Track & Trace codes.

Order for at least €150 and enjoy free standard shipping within our shipping area. In addition, you can choose from the following delivery options:

1. Delivery on a date of your choice
2. Delivery to the neighbors
3. Delivery on a different address
4. A pick-up point (not available in every country)
5. Pick-up in one of our stores, click this option in the check out (you need to bring a valid identification card)

The delivery driver will take the package back to the depot, and you can then schedule a new delivery time of your choice via the tracking link or the carrier's website.

Please contact [email protected].

Please note: If you ordered two or more items, they may be shipped from different warehouses. You will then receive multiple packages.

Invicta Stores Europe operates multiple warehouses. It's possible that when you order two or more items, they may be shipped from different warehouses. You will therefore receive multiple packages, but this will not affect the shipping costs. We do our best to ship as many items as possible from the same location in a single package.

Are there any additional costs after receiving my order?
If you live outside the European Union, please note that the recipient is responsible for importing the order and must comply with all laws and regulations of the destination country. You may therefore receive import duties or taxes from FedEx.

Please note that Invicta Stores Europe is not responsible for any customs fees and/or taxes you may have to pay if you live outside the European Union.

What are these costs?
FedEx charges approximately €15 for handling fees. Check the website of the relevant government authority for the current customs duties and taxes. Invicta Stores Europe cannot be held responsible for these costs.

Invicta Stores Europe offers a 14-day return period. The return period begins on the day you receive your order.

Products must be returned in new condition, undamaged, unworn, and in their original packaging. If the return is incomplete or the items are damaged, we may deduct an amount from your refund equal to the product's depreciation. This could potentially be 100% of the purchase price.

Please follow the steps below to return your shipment. Or click here to go to our return portal.

We aim to process your return within 7 business days after receiving it. Once we have processed your return, you will receive a confirmation email from us and the refund will be initiated.

How quickly the money reaches your account depends on the payment method. Please note that this may take several business days. Refunds can only be made using the same method you used to pay for the order.

Haven’t received your refund 7 business days after the confirmation? Then please contact our customer service at [email protected].

Within European Union: Free of charge, please use our return portal: Click here

Outside the European Union: You are responsible for the costs.

All Invicta watches come with a standard 2-year warranty. This warranty starts on the date of purchase, so make sure to keep your invoice. By registering your watch in your account, you will receive an additional one-year warranty, giving you a total of 3 years.

The warranty covers any manufacturing defects (as assessed by our Service Center) and the movement. Other components, such as the crystal, crown, and strap, are not covered by the warranty.

Please note: Invicta Stores Europe strongly advises against showering while wearing your watch, regardless of its water resistance. Due to the temperature difference inside and outside the shower, condensation may form inside the watch, even with dive watches. Repairs resulting from this may incur costs, even if the warranty period has not yet expired.

All Invicta watches come with a standard 2-year warranty. This begins on the date of purchase, so please keep your invoice. By registering your watch in your account, you will receive one additional year of warranty, giving you a total of 3 years.

Watches purchased on www.invictastores.eu are automatically registered in your account.

The address of our official Service Center for Europe is:

Invicta Service Center Europe
Kronenburgpark 12
5321 JM Hedel
The Netherlands

Email: [email protected]
Tel: +31735995660 (Extension 2)

Register your repair online before sending your watch to us.

If you are sending a watch to our Service Center for repair, please register it online before shipping.

Step 1: Go to the service portal and create an account or log in with an existing account.
Step 2: Fill in all fields and click “Save”.
Step 3: Once the repair has been added, you will see a PDF file. This file contains two copies of the repair form with your unique repair number and a shipping label. Place one of the repair forms inside the package and keep the other for yourself. You can attach the shipping label to the box.
Step 4: Send the watch to our Service Center.

Note: Don’t forget to include your proof of purchase.

The shipping costs for sending your repair are at your own expense, even if the warranty period has not yet expired. Send the repair via a trackable service so you can follow the shipment.

If you've registered your repair in our service portal, you'll automatically receive an email when the watch arrives. You'll also receive email updates regarding the status of your repair.
If the repair hasn't been registered yet, we'll do it for you. We'll need your contact information (name, address, email address, phone number)).

For questions you can contact our Service Center by phone or email.
Mail: [email protected]
Phone: +31735995660 (Extension 2)

Once your watch is repaired, we will return it to the address you provided. Shipping will be via FedEx. You will receive an email with a tracking number so you can track your shipment. Depending on your delivery address, it may take a few days for your package to arrive.

To ensure the quality of our watches, we do not sell individual parts. For repairs and/or part replacements, the watch can be sent to our Service Center.

To purchase Invicta watch straps, visit our partner: www.invictastraps.com

Email: [email protected]

Log in to your personal account and go to "Data & preferences". Here you can change your details.

As soon as we have shipped your order, we always send the invoice by email. If you have not received this email or if you have lost it, you can download in your account.

We're sorry to hear you're having trouble creating an account. Please check that you've entered all the correct information. If you're still having trouble, please contact us:

Phone: +31735995660 (Monday to Friday from 9:00 AM to 5:00 PM)
Email: [email protected]

We're sorry to hear that you're unable to log in. Don’t have an account yet? Please register first.
If you still can’t log in despite entering the correct email address and password, please contact us.

Tel: +31735995660 (Monday to Friday from 09:00 - 17:00)
Email: [email protected]

Have you forgotten your email address? Don't panic, just contact us!

Tel: +31735995660 (Monday to Friday from 09:00 - 17:00)
Email: [email protected]

Just click "forgot password" to reset your password.

Would you like to delete your account? Please contact us.

Tel: +31735995660 (Monday to Friday from 09:00 - 17:00)
Email: [email protected]