Repair & Warranty

All Invicta watches come with a standard 2-year warranty. This warranty starts on the date of purchase, so make sure to keep your invoice. By registering your watch in your account, you will receive an additional one-year warranty, giving you a total of 3 years.

The warranty covers any manufacturing defects (as assessed by our Service Center) and the movement. Other components, such as the crystal, crown, and strap, are not covered by the warranty.

Please note: Invicta Stores Europe strongly advises against showering while wearing your watch, regardless of its water resistance. Due to the temperature difference inside and outside the shower, condensation may form inside the watch, even with dive watches. Repairs resulting from this may incur costs, even if the warranty period has not yet expired.

All Invicta watches come with a standard 2-year warranty. This begins on the date of purchase, so please keep your invoice. By registering your watch in your account, you will receive one additional year of warranty, giving you a total of 3 years.

Watches purchased on www.invictastores.eu are automatically registered in your account.

The address of our official Service Center for Europe is:

Invicta Service Center Europe
Kronenburgpark 12
5321 JM Hedel
The Netherlands

Email: [email protected]
Tel: +31735995660 (Extension 2)

Register your repair online before sending your watch to us.

If you are sending a watch to our Service Center for repair, please register it online before shipping.

Step 1: Go to the service portal and create an account or log in with an existing account.
Step 2: Fill in all fields and click “Save”.
Step 3: Once the repair has been added, you will see a PDF file. This file contains two copies of the repair form with your unique repair number and a shipping label. Place one of the repair forms inside the package and keep the other for yourself. You can attach the shipping label to the box.
Step 4: Send the watch to our Service Center.

Note: Don’t forget to include your proof of purchase.

The shipping costs for sending your repair are at your own expense, even if the warranty period has not yet expired. Send the repair via a trackable service so you can follow the shipment.

If you've registered your repair in our service portal, you'll automatically receive an email when the watch arrives. You'll also receive email updates regarding the status of your repair.
If the repair hasn't been registered yet, we'll do it for you. We'll need your contact information (name, address, email address, phone number)).

For questions you can contact our Service Center by phone or email.
Mail: [email protected]
Phone: +31735995660 (Extension 2)

Once your watch is repaired, we will return it to the address you provided. Shipping will be via FedEx. You will receive an email with a tracking number so you can track your shipment. Depending on your delivery address, it may take a few days for your package to arrive.

To ensure the quality of our watches, we do not sell individual parts. For repairs and/or part replacements, the watch can be sent to our Service Center.

To purchase Invicta watch straps, visit our partner: www.invictastraps.com

Email: [email protected]